FAQs

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions
How far in advance should I make my reservation ?

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 3-hour minimum notice. If you have an emergency and need immediate service, teks us at +381 65 44 88 123 and we will do our best to assist you. We can accept your reservation several months in advance. As soon as you know all details - call or e-mail us.

What happens if my flight is delayed ?

We closely monitor all flights arriving at the airports. As the estimated arrival time for your flight approaches, our operators react and instruct the chauffeur accordingly.
You must call if your flight is canceled, and/or your flight number has changed or if you miss your flight.

How long does the driver wait for inbound airport passengers?

The driver will wait for the passengers 45 - 60 minutes after flight arrival time. This time is free of charge. Additional wait times more than 1 hour on airoport is 10 euro per hour.

Where do I meet my chauffeur at Belgrade Airport?

Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away +385 65 44 88 123 and we will assist you immediately.

Where do I meet my chauffeur at hotel?

Please make yourself comfortable inside the lobby. Please inform the front desk of your whereabouts. Make yourself easy to locate.

Where do I meet my chauffeur at other locations ?

The vehicle or driver will be waiting in front of the main entrance into the building. Please try and make yourself visible and easy to locate.

Are there any extra charges for night time journeys?

Late night and early morning trips are charged an additional 5 Euro (after 12 pm and before 6 am).

Do you provide child safety seats?

We can provide child safety seats but you must notify us when making or confirming the reservation. Child safety seats must be checked by the customer to make sure it fits the child and is properly installed !

Are pets allowed to travel in your vehicles?

Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. Clients are responsible for any damage pets can do to the interior of the vehicle.

What happens if i lose or leave something in the vehicle?

Please call us as soon as you realize you left something. We reserves the right to charge a delivery fee for returning lost items if found. Please note that we are not responsible for lost or damaged items left in the vehicles.

Do you have Engish speaking drivers?

Yes we have Engish speaking drivers.

What happens if a vehicle is damaged by a guest?

Client and his/her guests are responsible for any damage to the interior of the vehicle. This includes but is not limited to: gum, wine and alcohol spillage, and vomiting. Clean up cost will be charged to the client !

Do you allow smoking in your vehicles?

All vehicles are strictly NON-SMOKING.

How can I obtain a receipt for my charges?

We can provide receipts for charges most conveniently by e-mail once the job is complete. You can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.